Refund policy

Return and Replacement Policy for Self-Care Products

At The Green Kiwi Company, we truly care about your satisfaction and want you to feel great about your purchases! Our return and replacement policy for self-care products is here to help ensure you have a wonderful experience while keeping our products safe and sound. Here’s everything you need to know:

• Eligibility for Returns:
  • We happily accept returns for items that are defective, damaged during shipping, or if we mistakenly sent you the wrong product.
  • For hygiene and safety reasons, we can’t accept returns on opened or used self-care products unless there’s a quality issue.
• Return Process:
  • To start a return, just drop us an email at thegreenkiwicompany@gmail.com with "RETURN" in the subject line.
  • Please include pictures of the products along with your name and order number to help us assist you better!
• Replacement Options:
  • You can choose to receive a replacement as either a replacement or store credit, whichever you prefer!
• Exceptions and Conditions:
  • Be sure to check our website for any specific exceptions or conditions for certain products, as we’ll make those clear.

If you have any questions or need help with your return, don’t hesitate to reach out to our friendly customer support team. Thank you for being a part of The Green Kiwi Company family!